This policy is intended to inform you how we at Vincent & Gramado, LLC, a Delaware limited liability company doing business as Better Problems, (hereinafter “Better Problems” or “We/Us/Our”) collect and use information provided by visitors to Our website (located at
hereinafter, our “Website”), or Our Platforms (as defined in Our Terms & Conditions by anyone who uses Our contact and/or sign-up form at our Website,
by anyone who purchases any of Our Products or services (see Our Terms & Conditions), and by individuals who communicate with our Website via e-mail
or otherwise (collectively, “You/Your”). See Our Terms & Conditions
for definitions of terms and for additional terms and conditions related to Our Platforms.
By visiting Our Website or other Platforms, viewing Our contents or Materials, registering on or
contacting us via Our Website, Our Platforms or in person, or purchasing our services or Products and/or
well as Our Terms & Conditions.
All information and data that We receive from or about You, such as (but not limited to) Your
name, address, telephone number, geographic location, e-mail address(es), IP address, product and
service purchases, transaction and payment information and communications are governed by this
visit Our Platforms, register on Our Platforms or in person, or purchase any of Our Products or services.
We may collect and process Your personal data in the following circumstances:
- when You sign up for our newsletter (by entering Your e-mail address)
- when You order any Products or services from Us
- when You contact Us via e-mail or otherwise
- when You visit any of Our Platforms (via cookies or otherwise)
Not all of the information We collect may be personally identifiable. We do, however, track and
record user sessions to improve the site experience for Our users and to allow for better user
While many of Our Products and services are geared towards children, our Platforms and order
forms are not intended for children or those under the age of 16. If someone under the age of 16
wishes to use Our Platforms or order Our Products, that individual is responsible for obtaining the
consent from that individual’s parents or legal guardians.
By visiting Our Platforms and submitting Your data, You agree that We may transfer, store and
process this data outside of the country or jurisdiction in which You reside. We will take commercially
reasonable steps to ensure that Your data is securely held and used in accordance with Our Privacy
In the event that We discover that any of the information that You provided to Us has been
compromised or otherwise disclosed to unauthorized third parties, We will notify You of that event via
the e-mail address that You provided to Us. You agree that We may use the e-mail address that You
provided to Us to send such a notice to You. It is Your responsibility to keep Us informed of an
appropriate and up-to-date e-mail address for You. If You would prefer that We use an alternative
notification means, please contact Us via our Platforms.
We use information that We gather from You in the following ways:
- To provide Products and services through our Platforms and at our business location
- To deliver information to You about Our Products and services
- To fulfill Our contractual obligations to You as part of any transaction or order involving Our Products and services
- To contact You about our Products and services
- In additional manners that We may describe to You when You provide information to Us or when We notify You about new uses of information provided by You
By visiting Our Platforms, providing Us Your e-mail address, signing up for Our newsletter, ordering Products or
services from Us or otherwise providing Your personal information to Us, as set forth above (under Collection of Information),
You are consenting to receiving communications from Us regarding Our Products and services.
You may opt out of receiving these communications at any time by following the instructions set forth in those communications.
We will share information provided by You to third parties only in the ways that are described
except as set forth below:
We transmit credit card and other payment data through the appropriate credit card
company and/or credit card payment processing company or financial institutions to
confirm payment for products or services.
If necessary for the provision of Our services, We may disclose information (such as
name and contact information) to providers of Our services.
We will disclose information gathered from You or provided by You if We are required
to do so by law or legal process, or to cooperate with a law enforcement investigation,
or if We need to do so to protect our rights, reputation, property, or the safety of Us
or others, or to defend or enforce Our rights or Your obligations.
We will disclose information to third parties with Your prior consent.
You may ask us to delete some or all of the information You shared with Us provided,
however, that We are not required to maintain that information as part of any commercial transaction
or contract entered into between us. For example, We may need to maintain records of credit card
transactions for products or services purchased by You from Us for a period of time in the event any
dispute or other occasion arises whereby that information may be required by third-parties or
You may request that We delete information provided by You to Us by emailing
If You believe that We have inaccurate or incomplete information about You, You may request an update to
Your information by emailing
You may request that We limit the use of Your information to only that information required for Us to conduct any transactions
in which You engage with Us. For example, You may request that We discontinue sending e-mails or newsletters to You about
special events or other information regarding Our products and services.
You may opt-out from these communications by emailing
as well as following the instructions on the communications themselves.
Unless You request that We delete information provided by You, we will maintain that
information for a reasonable period of time in the event that You choose, in the future, to purchase
additional products or services. By maintaining Your information, We make the purchasing process
easier, as well as allowing Us to provide Your purchasing history to You.
To maintain the integrity of Our Website and Platforms and the information You provide to
Us, We may copy that information to a secondary information storage device (AKA back-up). In the
event that You request that We delete Your information, We will also delete it from Our back-up data
storage to the extent that it is commercially reasonable to do so. Nevertheless, We do not access Our
back-up storage except under circumstances where data from Our primary storage has been
compromised (such as may occur during power surges or other situations where Our primary storage
may be damaged).
small packets of information placed on Your device when You visit Our Website and/or engage in
transactions with Us. Cookies help Us to tailor Your experience to You as an individual user AND allow
Us to recognize You when You re-visit Our Website. By visiting Our Website and engaging in Our
technologies for the purposes set forth in this policy. You can learn more about cookies by following
Our Website follows industry custom and practice with respect to the types of cookies We use
and the technology inherent in the cookies We choose. The types of cookies We use will change as the
to be more relevant to Our users as well as to identify return visitors to Our Website. We may also use
cookies to collect aggregate data to help Us improve the products and services We provide.
Most browsers will allow You to turn off cookies. Our Website, however, may not function as intended
or provide You with as satisfying an experience should You choose to do so. Most browsers will also
allow You to review and delete cookies, including those originating from Our Website. You should
consult with Your browser’s setting and help page to learn how to control cookies on Your particular
Our Website, accessible on a link from our homepage, or directly at
We will also send You an e-mail to the e-mail address provided by You to Us notifying You that
and agree to keep us informed of any changes to Your preferred e-mail address.
In the unlikely event that You have a dispute with Us regarding Our use of any of Your
Products or Our services or otherwise (collectively, “Disputes”), and we are unable to resolve that
dispute through informal communications between us, You agree that any such Disputes will be subject
to the following dispute resolution:
Any Disputes shall be resolved by binding arbitration before a single arbitrator in
accordance with the then-existing rules of the American Arbitration Association.
Venue for any such dispute shall be the County of Kings, New York and New York laws
You further agree that this dispute resolution mechanism shall be Your sole means to
seek a remedy for any Dispute and that You will not engage in any class action or other
collective action regarding any Dispute You may have with us. You understand that by
voluntarily providing information to Us, by using Our Website or by otherwise engaging
in any transaction with Us involving Our Products or services, that You are waiving any
rights to a trial by jury or to join any collective or class action litigation involving any
You may contact Us at any time regarding Your personal data and information by using the
form provided through a link at the bottom of Our Website (under “Contact”).